Spoon is committed to protecting your privacy when you use our online, telephone
or other services ("Services"). In this policy we explain how and why we collect
your information, what we do with it and what controls you have over our use of
it.
From time to time, we add or change functions, features or products to our web sites
or add or change Services. This, and our commitment to protecting the privacy
of your personal information, may result in periodic changes to this Privacy Policy.
As a result, please remember to refer back to this Privacy Policy regularly to review
any amendments.
Your acceptance of these Privacy Statement terms
By using any of the sites within our web site network ("Web Sites") or our Services,
you agree to be bound by this Privacy Policy.
What data do we collect and how do we use it?
Spoon collects and processes information about you in order to:
- Identify you each time you visit a Web Site or wish to have a Service provided;
- Process orders or applications submitted by you
- Improve our Services and Web Sites
- Customize your experience, for example, by providing advertisements that we think
are relevant to you and which support any specific requests for information you
may make through keyword searches;
- Carry out research on the demographics, interests and behaviour of all of our customers;
and
- Send you information we think you may find useful, including information about new
products and services.
You may be asked, either when you register with us, or at other times, for information
about yourself, such as your name, e-mail address, postal address and telephone
number. You may also be asked to share with us your interests, hobbies and
preferences. In addition, when you order certain goods or services from our Web
Sites, we will need to know your credit/payment card number and expiration date.
You are under no obligation to provide this information, but if you don't then we
may not be able to provide you with certain services or personalize your experience
and tailor our Services for you.
Log files
When you visit our Web Sites, we automatically log your IP address (the unique address
which identifies your computer on the internet) which is automatically recognized
by our web servers. We use IP addresses to help us administer our Web Sites
and to collect broad demographic information for aggregate use.
Non-personal information
We may automatically collect non-personal information about you such as the type
of Internet browser you use or the site from which you linked to our Web Sites.
You cannot be identified from this information and it is only used to assist us
in providing an effective service on our Web Sites. We may from time to time supply
the owners or operators of third party sites from which it is possible to
link to our Web Sites with information relating to the number of users linking to
our Web Sites from their sites. You cannot be identified from this information.
Use of cookies
Cookies are pieces of information that a Web Site transfers to your hard drive to
store and sometimes track information about you. Most web browsers automatically
accept cookies, but if you prefer, you can change your browser to prevent that.
However, you may not be able to take full advantage of our Web Sites if you do so.
Cookies are specific to the server that created them and cannot be accessed by other
servers, which means they cannot be used to track your movements around the web.
Although they do identify a user's computer, cookies do not personally identify
customers or passwords. Credit card information is not stored in cookies.
We use cookies for the following reasons:
- To identify who you are and to access your account information;
- To estimate our audience size and patterns;
- To control how often visitors see similar ads;
- To track preferences and to improve and update our Web Site; and
- To track the progress and number of entries in some of our promotions and contests.
With whom is the information shared?
Spoon will not share, sell or rent your personal information to third parties.
However, we may disclose your personal information to third party suppliers who
provide services on our behalf.
Spoon may disclose aggregate statistics about our sales, our Web Site visitors
and customers of our telephone services in order to describe our services to prospective
partners, advertisers and other reputable third parties and for other lawful purposes,
but these statistics will not include personally identifying information.
Spoon may disclose personal information if required to do so by law or if
it believes that such action is necessary to protect and defend the rights, property
or personal safety of company name and its Web Sites, visitors to the Web Sites
and customers of our Services.
Our Web Site contains links to the sites of third parties. When you visit
these sites, we suggest that you read their privacy policies. Spoon is not
responsible for the privacy policies or the content of such sites.
We will only sell or rent your personal information to a third party either
as part of a sale of the assets of a Spoon company or having ensured that
steps have been taken to ensure that your privacy rights continue to be protected.
Advertising networks
We use third-party advertising companies to serve ads when you visit our website.
These companies may use information (not including your name, address, email address,
or telephone number) about your visits to this and other web sites in order to provide
advertisements about goods and services of interest to you. If you would like more
information about this practice and to know your choices about not having this information
used by these companies, click here.
Information about products and services
It is very important to us that we provide you with the highest level of service.
In order to help us do this, from time to time Spoon or its Affiliates companies
may send you details of our products and services which we think may be of interest
to you. If at any time you do not wish to receive these details, please contact
us and request that you be unsubscribed from our mailing list.
Security
Spoon places a great importance on the security of all information associated
with our customers. We have security measures in place to attempt to protect against
the loss, misuse and alteration of customer data under our control. For example,
our security and privacy policies are periodically reviewed and enhanced as necessary
and only authorised personnel have access to user information. With regard to our
Web Sites, we use secure server software (SSL) to encrypt financial information
you input before it is sent to us. While we cannot ensure or guarantee that
loss, misuse or alteration of data will not occur, we use commercially reasonable
efforts to prevent this.